Andrew Hurst is an experienced 1st Line IT Support Technician with more than eight years of experience helping businesses resolve technical issues and get the most from their technology. As part of the ICM helpdesk team, Andrew provides fast, reliable support to clients across a wide range of industries, helping to keep their systems running efficiently and their teams productive.

With extensive experience supporting Microsoft environments, business devices, software applications and user accounts, Andrew is skilled at diagnosing problems and delivering effective solutions in a calm and professional manner. His technical knowledge, combined with a methodical approach to troubleshooting, enables him to resolve issues quickly while ensuring clients receive the highest level of service.

Andrew understands that technology problems can be frustrating for users, which is why he focuses on providing clear communication and practical advice throughout the support process. His approachable nature and commitment to customer satisfaction make him a trusted point of contact for many of ICM’s clients.

As a key member of the support team, Andrew plays an important role in helping businesses maintain reliable, secure and efficient IT systems that support their day-to-day operations.