Privacy Policy

At Intuitive Computer Management Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

Who We Are

Intuitive Computer Management Ltd provides managed IT support, cloud computing, cyber security and technology solutions to businesses throughout the West Midlands and across England.

Registered Office:
Office 303, Quay House
Waterfront West
Brierley Hill
West Midlands
DY5 1XD

Telephone: 01384 913 914
Email: info@intuitivecm.co.uk
Website: https://intuitivecm.co.uk

Information We Collect

We may collect personal information when you:

• Complete a contact form on our website
• Request a quotation or consultation
• Contact us by telephone or email
• Subscribe to our newsletters or marketing communications
• Engage with us through social media
• Apply for a job with our business

The information we collect may include:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• IP address
• Website usage information

We only collect information that is necessary to provide our services or respond to your enquiry.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotations and IT support services
• Manage customer relationships
• Deliver contracted services
• Improve our website and customer experience
• Send relevant updates or marketing communications where you have agreed to receive them
• Meet our legal and regulatory obligations

We will never sell your personal information to third parties.

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights and freedoms

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Monitor website performance
• Analyse visitor behaviour using website analytics
• Improve website functionality

You can control or disable cookies through your web browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

Website Analytics

We may use website analytics tools, such as Google Analytics, to understand how visitors use our website.

These services collect anonymous information including:

• Pages visited
• Time spent on the website
• Browser type
• Device type
• General geographical location
• Referral source

This information helps us improve the performance and usability of our website.

Marketing Communications

If you choose to receive marketing information from us, we may occasionally send you updates about our services, industry news or useful IT advice.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or by contacting us directly.

Contact Forms

When you submit an enquiry through our website, we collect the information you provide so we can respond to your request.

We only retain this information for as long as necessary to deal with your enquiry or provide our services.

Who We Share Your Information With

We only share personal information where necessary to provide our services or where required by law.

This may include trusted third-party providers such as:

• Website hosting providers
• Cloud service providers
• IT software providers
• Email service providers
• Professional advisers
• Regulatory or legal authorities where required

All third parties are required to keep your information secure and process it in accordance with UK data protection legislation.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

These measures include secure systems, encryption where appropriate, access controls and regular security monitoring.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or contractual obligations.

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Restrict or object to processing
• Request the transfer of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Intuitive Computer Management Ltd
Office 303, Quay House
Waterfront West
Brierley Hill
West Midlands
DY5 1XD

Telephone: 01384 913 914
Email: info@intuitivecm.co.uk

We will respond to your enquiry as quickly as possible.