Keeping the IT systems of Small Businesses Running Smoothly
ICM’s IT support for small business service provides companies with fast, reliable help whenever it’s needed.
Our experienced and friendly team is dedicated to resolving issues quickly, responding through a dedicated IT helpdesk that prioritises your needs.
We pride ourselves on clear communication—no confusing jargon—so you’ll always understand what’s happening and feel confident in the solutions we provide.
Our Microsoft Certified team work hard to ensure problems are fixed quickly
As a busy small business, you’re dependent upon your IT infrastructure for everything from client communication and order management to collaboration and day-to-day operations.
Before working with ICM, many small businesses face similar challenges:
Slow-performing networks affecting productivity and customer service.
Applications crashing frequently, preventing staff from working.
No dedicated internal IT team to resolve technical problems quickly.
Lack of proactive monitoring and maintenance, allowing small issues to become major disruptions.
The small business IT support service from ICM gives a responsive, knowledgeable IT support partner who can solve problems fast and help maintain reliable, secure systems.
Choosing Intuitive Computer Management (ICM) means choosing a partner who is as invested in your success as you are. Our consultants are not just experts in technology—they’re passionate about helping businesses grow.
We take the time to understand your challenges, your goals, and your vision, delivering tailored solutions that drive real results. With our expert guidance, you can confidently make the right IT decisions to propel your business forward.
Don’t let IT challenges slow your business down.
Experience the peace of mind that comes with knowing your technology is expertly managed by a trusted partner.
With ICM’s all-encompassing Managed IT Support, you can concentrate on what truly matters—growing your business and driving success.
We provide end-to-end IT support for small and medium businesses: day-to-day helpdesk, proactive monitoring and maintenance, cybersecurity, backups, cloud services (e.g. Microsoft 365/Google Workspace), network and Wi-Fi management, and advice on IT strategy and projects.
Email or call our helpdesk, or log a ticket through our portal. You’ll receive a case number and regular updates until it’s resolved.
We prioritise by impact. Typical targets:
Critical outage: within 1 hour
Major issue affecting several staff: within 2 hours
Individual/user issue: same business day
Your service plan will include agreed Service Level Targets.
Yes. Most issues are fixed remotely. When hands-on help is needed—hardware faults, cabling, office moves—we’ll come onsite.
Common options are:
Fixed monthly per user/device (most popular)
Block hours (prepaid)
Pay-as-you-go for ad-hoc support
Project work is quoted separately. We’ll recommend the most cost-effective option for your setup.
Helpdesk access, remote support, 24/7 monitoring, patching (software updates), basic cybersecurity tools, licence management, backup management, monthly reporting, and account management.
Yes—we support Windows, macOS, iOS and Android, plus common business apps and printers.
Absolutely. We can handle frontline tickets, monitoring, and routine tasks while your team focuses on projects—or the other way round.
We layer security: next-gen antivirus, firewall best practice, email filtering, multi-factor authentication (MFA), patching, admin access controls, security awareness training, and regular reviews. We’ll align this to your risk profile and budget.
We manage daily backups for servers, Microsoft 365/Google data, and key devices. We test restores and provide a disaster recovery plan covering who does what, in what order, to get you running again.
Yes. We plan and deliver migrations to Microsoft 365/Azure/Google Workspace, set sensible security defaults, and clean up permissions and data sprawl.
We track Microsoft licences, renewals and usage, so you’re compliant and not over-paying.
Yes. We can specify and supply laptops, desktops, servers, networking and peripherals. We’ll pre-configure devices so they’re secure and ready to use out of the box.
We audit your current setup, document everything, stabilise quick wins, deploy our tools, and meet users. You’ll get a clear 30/60/90-day plan and a named account manager.
We offer extended and 24/7 cover options for critical systems. Tell us what you need and we’ll tailor the plan.
Yes. We’ll take ownership of technical conversations and log tickets with third parties on your behalf to speed up fixes.
We promote MFA, unique passwords stored in a business-grade password manager, and “least privilege” access. Shared admin passwords are avoided; where unavoidable, they’re secured and audited.
Yes. We monitor device health, security alerts, disk space, backups and internet connectivity. We act on issues before they become outages and report on trends monthly.
We support practical controls—asset lists, access reviews, patching, logging, backup testing—and provide evidence for audits. For formal certification, we work alongside your chosen assessor.
From start-ups with a handful of users to multi-site organisations with a few hundred staff.
First-time fix rate, average resolution time, system uptime, backup success, and user satisfaction (quick post-ticket surveys). We share these in your monthly report.
We plan, coordinate and deliver projects with clear timelines and fixed-price quotes where possible.
No drama. We provide full documentation, transfer credentials securely, and work with your new provider for a smooth handover.
Book a short discovery call. We’ll discuss your goals, review your setup, and propose a plan with costs and timelines—no obligation.
IT Support from our team of Microsoft Certified IT experts based in the Midlands
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