A summary of the work we delivered to TCM Living Ltd in Dudley.…
TCM Living are a renowned manufacturer of high quality furniture with one of their key sites on Pedmore Road in Dudley.
As a global manufacturing centre, they rely heavily on fast, secure and always-on IT systems to serve their customers and supply chain.
To keep their systems running smoothly and deal with any technical issues quickly, they partnered with Intuitive Computer Management — the local IT experts trusted by businesses across Dudley and the West Midlands.
As a busy manufacturing company, TCM Living is dependant upon their IT infrastructure for everything from client communication to project management to CAD Systems.
Before working with ICM, they faced several challenges:
They needed a responsive, knowledgeable IT support team who could both solve problems fast and help maintain reliable, secure systems.
ICM designed a comprehensive managed IT support package tailored to Strong Telecoms’ needs, including:
Unlimited helpdesk support – Fast assistance for any IT issue, big or small.
Proactive monitoring & maintenance – Detecting and fixing potential problems before they impact operations.
On-site and remote support – Flexible help depending on the urgency and nature of the issue.
Strategic IT planning – Regular reviews to ensure systems support the company’s growth and evolving needs.
Since partnering with ICM, TCM Living has seen measurable improvements:
Reduced downtime – Systems run more reliably, allowing the team to stay productive.
Faster issue resolution – Most problems are fixed quickly, often on the first contact.
Improved security – Advanced protections safeguard against cyber threats.
Peace of mind – Knowing a skilled IT team is always ready to help.
With over 15 years of leadership experience at Intuitive Computer Management Ltd, Phil Gwinnell has guided the company since its founding in April 2009. Based in the West Midlands, Phil ensures the firm delivers enterprise-grade IT support to small businesses—at accessible rates and with a personal touch.
Under Phil’s direction, ICM provides comprehensive, tailored IT services—from managed support, cloud computing, cybersecurity, and backup & recovery to Office 365 integration and network infrastructure. Phil also contributes thought leadership to the field, notably through his blog posts such as the firm’s pricing model and analyses of evolving cyber-security frameworks.
A firm believer in proactive, reliable, and secure IT management, Phil’s vision continues to shape Intuitive CM’s mission: helping small businesses stay efficient, resilient, and future-ready.
IT Support Dudley from our team of IT experts in a dedicated team for Dudley .
See how Intuitive Computer Management works with Strong Telecoms in Dudley to deliver
See how Intuitive Computer Management works with TCM Living in Dudley to deliver
